All posts by Giao Baker

Announcements, Behind the Scenes, Collections, Conferences, Digital Collections

Two Years In: The Finish Line Approaches for Digitizing Behind the Veil

July 31, 2023 Giao Baker 3 Comments

Behind the Veil Digitization intern Sarah Waugh and Digital Collections intern Kristina Zapfe’s efforts over the past year have focused on quality control of interviews transcribed by Rev.com. This post was authored by Sarah Waugh and Kristina Zapfe.

Introduction

The Digital Production Center (DPC) is proud to announce that we have reached a milestone in our work on Documenting African American Life in the Jim Crow South: Digital Access to the Behind the Veil Project Archive. We have completed digitization and are over halfway through our quality control of the audio transcripts! The project, funded by the National Endowment for the Humanities, will expand the Behind the Veil (BTV) digital collection, currently 410 audio files, to include the newly digitized copies of the original master recordings, photographic materials, and supplementary project files.

The collection derives from Behind the Veil: Documenting African-American Life in the Jim Crow South. This was an oral history project headed by Duke University’s Center for Documentary Studies from 1993 to 1995 and is currently housed in the David M. Rubenstein Rare Book and Manuscript Library and curated by the John Hope Franklin Research Center for African and African American History and Culture. The BTV collection documented and preserved the memory of African Americans who lived in the South from the 1890s to the 1950s, resulting in a culturally-significant and extensive multimedia collection.

As interns, our work focused on ordering transcripts from Rev.com and performing quality control on transcripts for the digitized oral histories. July 2023 marked our arrival at the halfway point of completing the oral history transcript quality control process. At the time of writing, we’ve checked 1727 of 2876 files after a year of initial planning and hard work. With over 1,666 hours worth of audio files to complete, 3 interns and 7 student workers in the DPC contributed 849 combined hours to oral history transcript quality control so far. Because of their scope, transcription and quality control are the last pieces of the digitization puzzle before the collection moves on to be ingested and published in the Duke Digital Repository.

We are approaching the home stretch with the deadline for transcript quality control coming in December 2023, and the collection scheduled to launch in 2024. With that goal approaching, here is what we’ve completed and what remains to be done.

Digitization Progress

As the graphic above indicates, the BTV digitization project consists of many different media like audio, video, prints, negatives, slides, administrative and project related documents that tell a fuller story of this endeavor. With these formats digitized, we look forward to finishing quality control and preparing the files for handoff to members of the Digital Collections and Curation Services department for ingest, metadata application, and launch for public access in 2024. We plan to send all 2876 audio files to Rev.com service by the end of August and to perform quality control on all those transcripts by December 2023.

Developing the Transcription Quality Control Process

With 2876 files to check within 19 months, the cross-departmental BTV team developed a process to perform quality control as efficiently as possible without sacrificing accuracy, accessibility, and our commitment to our stakeholders. We made our decisions based on how we thought BTV interviewers and narrators would want their speech represented as text. Our choices in creating our quality control workflow began with Columbia University’s Oral History Transcription Style Guide and from that resource, we developed a workflow that made sense for our team and the project.

Some voices were difficult to transcribe due to issues with the original recording, such as a microphone being placed too far away from a speaker, the interference of background noise, or mistakes with the tape. Since we did not have the resources to listen to entire interviews and check for every single mistake, we developed what we called the “spot-check” process of checking these interviews. Given the BTV project’s original ethos and the history of marginalized people in archives, the team decided to prioritize making sure race-related language met our standards across every single interview.

A few decisions on standards were quick and unanimous—such as not transcribing speech phonetically. With that, we avoided pitfalls from older oral histories of African Americans, like the WPA’s famous “Slave Narratives” project, that interviewed formerly-enslaved people, but often transcribed their words in non-standard phonetic spellings. Some narrators in the BTV project who may have been familiar with the WPA transcripts specifically requested the BTV project team not to use phonetic spelling.

Other choices took more discussion: we agreed on capitalizing “Black” when describing race, but we had to decide whether to capitalize other racial terms, including “White” and antiquated designations like “Colored.” Ultimately, we decided to capitalize all racial terms (with the exception of slurs). The team did not want users to make distinctions between lower and uppercase terms if we did not choose to capitalize them all. Maintaining consistency with capitalization would provide clarity and align with BTV values of equality between all races.

Using a spot-check process where we use Rev’s find-and-replace feature to standardize our top priorities saved us time to improve the transcripts in other ways. For instance, we also try to find and correct proper nouns like street names or names of important people in our narrators’ communities, allowing users to make connections in their research. We corrected mistakes with phrases used mainly in the past or that are very specific to certain regions, such as calling a dance hall a “Piccolo joint” from an early jukebox brand name. We also listened to instances where the transcriptionist could not hear or understand a phrase and marked it as “indistinct,” so we can add in the dialogue later (assuming we are able to decipher what was said).

While we developed these methods to increase the pace of our quality control process, one of the biggest improvements came from working with Rev. If we were able to attain more accurate transcripts, our quality control process would be more efficient. Luckily, Rev’s suite of services provided us this option without straying too far from our transcription budget.

Improving Accuracy with Southern Accents Specialists

When deciding on what would be the best speech-to-text option for our project’s needs, we elected to order Transcript Services from Rev, rather than their Caption Services. This decision hinged on the fact that the Transcript Services option is their only service that allows us to request Rev transcriptionists who specialize in Southern accents. Many people who were interviewed for Behind the Veil spoke with Southern accents that varied in strength and dialect. We found that the Southern accent expertise of the specialists had a significant impact on the accuracy of the transcripts we received from Rev.

This improvement in transcript quality has made a substantial difference in the time we spend on quality control for each interview: on average, it only takes us about 48 seconds of work for every 60 seconds of audio we check. We appreciated Rev’s offering of Southern accent specialists enough that we chose that service, even though it meant that we had to then convert their text file format output to the WebVTT file format for enhanced accessibility in the Duke Digital Repository.

Optimizing Accessibility with WebVTT File Format

The WebVTT file format provides visual tracking that coordinates the audio with the written transcript. This improvement in user experience and accessibility justified converting the interview transcripts to WebVTT format. Below is a visual of the WebVTT format in our existing BTV collection in the DDR. Click here to listen to the audio recording.

We have been collaborating with developer Sean Aery to convert transcript text files to WebVTT files so they will display properly in the Duke Digital Repository. He explained the conversion process that occurs after we hand off the transcripts in text file format.

“The .txt transcripts we received from the vendor are primarily formatted to be easy for people to read. However, they are structured well enough to be machine-readable as well. I created a script to batch-convert the files into standard WebVTT captions with long text cues. In WebVTT form, the caption files play nicely with our existing audiovisual features in the Duke Digital Repository, including an interactive transcript viewer, and PDF exports.” – Sean Aery, Digital Projects Developer, Duke University Libraries

Before conversion, we complete one more round of quality control using the spot-checking process. We have even referred to other components of the Behind the Veil collection (Administrative and Project Files Administrative Files) to cross-reference any alterations to metadata for accuracy.

Connecting the Local and Larger Community

Throughout the project, team members have been working on outreach. One big accomplishment by project PI John Gartrell and former BTV outreach intern Brianna McGruder was “Behind the Veil at 30: Reflections on Chronicling African American Life in the Jim Crow South.” This 2-day virtual conference convened former BTV interviewers and current scholars of the BTV collection to discuss their work and the impact that this collection had on their research.

We also recently presented at the Triangle Research Libraries Network annual meeting, where our presentation overlapped with some of what you’ve just read in this post. It was exciting to share our work publicly for the first time and answer questions from library staff across the region. We will also be presenting a poster about our BTV experience at the upcoming North Carolina Library Association conference in Winston-Salem in October.

A image of two people standing a podium with a screen behind them. Four people in the front row look out at them. — Sarah Waugh and Kristina Zapfe presenting at the 2023 TRLN Annual Conference.

As we’ve hoped to convey, this project heavily relies on collaboration from many library departments and external vendors, and there are more contributors than we can thoroughly include in this post. Behind the Veil is a large-scale and high-profile project that has impacted many people over its 30-year history, and this newest iteration of digital accessibility seeks to expand the reach of this collection. Two years on, we’ve built on the work of the many professionals who have come before us to create and develop Behind the Veil. We are honored to be part of this rewarding process. Look for more BTV stories when we cross the finish line in 2024.

Announcements, Behind the Scenes, Collections, Digital Collections, Duke Digital Repository, New Collections, spotlight

Respectfully Yours: A Deep Dive into Digitizing the Booker T. Washington Collection

April 7, 2022 Giao Baker 1 Comment

Post authored by Jen Jordan, Digital Collections Intern.

Hello, readers. This marks my third and final blog as the Digital Collections intern, a position that I began in June of last year.* Over the course of this internship I have been fortunate to gain experience in nearly every step of the digitization and digital collections processes. One of the things I’ve come to appreciate most about the different workflows I’ve learned about is how well they accommodate the variety of collection materials that pass through. This means that when unique cases arise, there is space to consider them. I’d like to describe one such case, involving a pretty remarkable collection.

Cheyne, C.E. “Booker T. Washington sitting and holding books,” 1903. 2 photographs on 1 mount : gelatin silver print ; sheets 14 x 10 cm. In Washington, D.C., Library of Congress Prints and Photographs Division.

In early October I arrived to work in the Digital Production Center (DPC) and was excited to see the Booker T. Washington correspondence, 1903-1916, 1933 and undated was next up in the queue for digitization. The collection is small, containing mostly letters exchanged between Washington, W. E. B. DuBois, and a host of other prominent leaders in the Black community during the early 1900s. A 2003 article published in Duke Magazine shortly after the Washington collection was donated to the John Hope Franklin Research Center provides a summary of the collection and the events it covers.

Arranged chronologically, the papers were stacked neatly in a small box. Having undergone undergone extensive conservation treatments to remediate water and mildew damage, each letter was sealed in a protective sleeve. As I scanned the pages, I made a note to learn more about the relationship between Washington and DuBois, as well as the events the collection is centered around—the Carnegie Hall Conference and the formation of the short-lived Committee of Twelve for the Advancement of the Interests of the Negro Race. When I did follow up, I was surprised to find that remarkably little has been written about either.

As I’ve mentioned before, there is little time to actually look at materials when we scan them, but the process can reveal broad themes and tone. Many of the names in the letters were unfamiliar to me, but I observed extensive discussion between DuBois and Washington regarding who would be invited to the conference and included in the Committee of Twelve. I later learned that this collection documents what would be the final attempt at collaboration between DuBois and Washington.

Washington to Browne, 21 July 1904, South Weymouth, Massachusetts

Once scanned, the digital surrogates pass through several stages in the DPC before they are prepared for ingest into the Duke Digital Repository (DDR); you can read a comprehensive overview of the DPC digitization workflow here. Fulfilling patron requests is top priority, so after patrons receive the requested materials, it might be some time before the files are submitted for ingest to the DDR. Because of this, I was fortunate to be on the receiving end of the BTW collection in late January. By then I was gaining experience in the actual creation of digital collections—basically everything that happens with the files once the DPC signals that they are ready to move into long term storage.

There are a few different ways that new digital collections are created. Thus far, most of my experience has been with the files produced through patron requests handled by the DPC. These tend to be smaller in size and have a simple file structure. The files are migrated into the DDR, into either a new or existing collection, after which file counts are checked, and identifiers assigned. The collection is then reviewed by one of a few different folks with RL Technical Services. Noah Huffman conducted the review in this case, after which he asked if we might consider itemizing the collection, given the letter-level descriptive metadata available in the collection guide.

I’d like to pause for a moment to discuss the tricky nature of “itemness,” and how the meaning can shift between RL and DCCS. If you reference the collection guide linked in the second paragraph, you will see that the BTW collection received item-level description during processing—with each letter constituting an item in the collection. The physical arrangement of the papers does not reflect the itemized intellectual arrangement, as the letters are grouped together in the box they are housed in. When fulfilling patron reproduction requests, itemness is generally dictated by physical arrangement, in what is called the folder-level model; materials housed together are treated as a single unit. So in this case, because the letters were grouped together inside of the box, the box was treated as the folder, or item. If, however, each letter in the box was housed within its own folder, then each folder would be considered an item. To be clear, the papers were housed according to best practices; my intent is simply to describe how the processes between the two departments sometimes diverge.

Processing archival collections is labor intensive, so it’s increasingly uncommon to see item-level description. Collections can sit unprocessed in “backlog” for many years, and though the depth of that backlog varies by institution, even well-resourced archives confront the problem of backlog. Enter: More Product, Less Process (MPLP), introduced by Mark Greene and Dennis Meissner in a 2005 article as a means to address the growing problem. They called on archivists to prioritize access over meticulous arrangement and description.

The spirit of folder-level digitization is quite similar to MPLP, as it enables the DPC to provide access to a broader selection of collection materials digitized through patron requests, and it also simplifies the process of putting the materials online for public access. Most of the time, the DPC’s approach to itemness aligns closely with the level of description given during processing of the collection, but the inevitable variance found between archival collections requires a degree of flexibility from those working to provide access to them. Numerous examples of digital collections that received item-level description can be found in the DDR, but those are generally tied to planned efforts to digitize specific collections.

Because the BTW collection was digitized as an item, the digital files were grouped together in a single folder, which translated to a single landing page in the DDR’s public user interface. Itemizing the collection would give each item/letter its own landing page, with the potential to add unique metadata. Similarly, when users navigate the RL collection guide, embedded digital surrogates appear for each item. A moment ago I described the utility of More Product Less Process. There are times, however, when it seems right to do more. Given the research value of this collection, as well as its relatively small size, the decision to proceed with itemization was unanimous.

Itemizing the collection was fairly straightforward. Noah shared a spreadsheet with metadata from the collection guide. There were 108 items, with each item’s title containing the sender and recipient of a correspondence, as well as the location and date sent. Given the collection’s chronological physical arrangement, it was fairly simple to work through the files and assign them to new folders. Once that was finished, I selected additional descriptive metadata terms to add to the spreadsheet, in accordance with the DDR Metadata Application Profile. Because there was a known sender and recipient for almost every letter, my goal was to identify any additional name authority records not included in the collection guide. This would provide an additional access point by which to navigate the collection. It would also help me to identify death dates for the creators, which determines copyright status. I think the added time and effort was well worth it.

This isn’t the space for analysis, but I do hope you’re inspired to spend some time with this fascinating collection. Primary source materials offer an important path to understanding history, and this particular collection captures the planning and aftermath of an event that hasn’t received much analysis. There is more coverage of what came after; Washington and DuBois parted ways, after which DuBois became a founding member of the Niagara Movement. Though also short lived, it is considered a precursor to the NAACP, which many members of the Niagara Movement would go on to join. A significant portion of W. E. B. DuBois’s correspondence has been digitized and made available to view through UMass Amherst. It contains many additional letters concerning the Carnegie Conference and Committee of Twelve, offering additional context and perspective, particularly in certain correspondence that were surely not intended for Washington’s eyes. What I found most fascinating, though, was the evidence of less public (and less adversarial) collaboration between the two men.

The additional review and research required by the itemization and metadata creation was such a fascinating and valuable experience. This is true on a professional level as it offered the opportunity to do something new, but I also felt moved to understand more about the cast of characters who appear in this important collection. That endeavor extended far beyond the hours of my internship, and I found myself wondering if this is what the obsessive pursuit of a historian’s work is like. In any case, I am grateful to have learned more, and also reminded that there is so much more work to do.

Click here to view the Booker T. Washington correspondence in the Duke Digital Repository.

*Indeed, this marks my final post in this role, as my internship concludes at the end of April, after which I will move on to a permanent position. Happily, I won’t be going far, as I’ve been selected to remain with DCCS as one of the next Repository Services Analysts!

Sources

Cheyne, C.E. “Booker T. Washington sitting and holding books,” 1903. 2 photographs on 1 mount : gelatin silver print ; sheets 14 x 10 cm. In Washington, D.C., Library of Congress Prints and Photographs Division. Accessed April 5, 2022. https://www.loc.gov/pictures/item/2004672766/

Announcements, Behind the Scenes, Collaborations, Collections, Digital Collections, New Collections, Projects

Good News from the DPC: Digitization of Behind the Veil Tapes is Underway

Image October 1, 2021 Giao Baker

This post was written by Jen Jordan, a graduate student at Simmons University studying Library Science with a concentration in Archives Management. She is the Digital Collections intern with the Digital Collections and Curation Services Department. Jen will complete her masters degree in December 2021.

The Digital Production Center (DPC) is thrilled to announce that work is underway on a 3-year long National Endowment for the Humanities (NEH) grant-funded project to digitize the entirety of Behind the Veil: Documenting African-American Life in the Jim Crow South, an oral history project that produced 1,260 interviews spanning more than 1,800 audio cassette tapes. Accompanying the 2,000 plus hours of audio is a sizable collection of visual materials (e.g.- photographic prints and slides) that form a connection with the recorded voices.

We are here to summarize the logistical details relating to the digitization of this incredible collection. To learn more about its historical significance and the grant that is funding this project, titled “Documenting African American Life in the Jim Crow South: Digital Access to the Behind the Veil Project Archive,” please take some time to read the July announcement written by John Gartrell, Director of the John Hope Franklin Research Center and Principal Investigator for this project. Co-Principal Investigator of this grant is Giao Luong Baker, Digital Production Services Manager.

Digitizing Behind the Veil (BTV) will require, in part, the services of outside vendors to handle the audio digitization and subsequent captioning of the recordings. While the DPC regularly digitizes audio recordings, we are not equipped to do so at this scale (while balancing other existing priorities). The folks at Rubenstein Library have already been hard at work double checking the inventory to ensure that each cassette tape and case are labeled with identifiers. The DPC then received the tapes, filling 48 archival boxes, along with a digitization guide (i.e. – an Excel spreadsheet) containing detailed metadata for each tape in the collection. Upon receiving the tapes, DPC staff set to boxing them for shipment to the vendor. As of this writing, the boxes are snugly wrapped on a pallet in Perkins Shipping & Receiving, where they will soon begin their journey to a digital format.

The wait has begun! In eight to twelve weeks we anticipate receiving the digital files, at which point we will perform quality control (QC) on each one before sending them off for captioning. As the captions are returned, we will run through a second round of QC. From there, the files will be ingested into the Duke Digital Repository, at which point our job is complete. Of course, we still have the visual materials to contend with, but we’ll save that for another blog!

As we creep closer to the two-year mark of the COVID-19 pandemic and the varying degrees of restrictions that have come with it, the DPC will continue to focus on fulfilling patron reproduction requests, which have comprised the bulk of our work for some time now. We are proud to support researchers by facilitating digital access to materials, and we are equally excited to have begun work on a project of the scale and cultural impact that is Behind the Veil. When finished, this collection will be accessible for all to learn from and meditate on—and that’s what it’s all about.

Announcements, Digital Collections, Digitization Expertise

We’re hiring!

February 3, 2021 Giao Baker

The Digital Production Center (DPC) is looking to hire a Digitization Specialist to join our team! The DPC team is on the forefront of enabling students, teachers, and researchers to continue their research by digitizing materials from our library collections. We get to work with a variety of unique and rare materials (in a multitude of formats), and we use professional equipment to get the work done. Imagine working on digitizing papyri and comic books – the spectrum is far and wide! Get a glimpse of the collections that have been digitized by DPC staff by checking out our Duke Digital Collections.

Also, the people are really nice (and right now, we’re working in a socially distanced manner)!

More information about the job description can be found here. The successful candidate should be detailed-oriented, possess excellent organizational, project management skills, have scanning experience, and be able to work independently and effectively in a team environment. This position is part of the Digital Collections and Curation Services department and will report to the Digital Production Services manager.

More information about Duke’s benefit package can be found at https://hr.duke.edu/benefits. For more information and to apply, please submit an electronic resume, cover letter, and a list of 3 references to https://library.duke.edu/about/jobs/digitizationspecialist. Review of applications will begin immediately and will continue until the position is filled.

Announcements, Behind the Scenes, Collaborations, Collections, Digital Collections, New Collections, Uncategorized

Access for One, Access for All: DPC’s Approach towards Folder Level Digitization

October 16, 2020 Giao Baker

Earlier this year and prior to the pandemic, Digital Production Center (DPC) staff piloted an alternative approach to digitize patron requests with the Rubenstein Library’s Research Services (RLRS) team. The previous approach was focused on digitizing specific items that instruction librarians and patrons requested, and these items were delivered directly to that person. The alternative strategy, the Folder Level digitization approach, involves digitizing the contents of the entire folder that the item is contained in, ingesting these materials to the Duke Digital Repository (to enable Duke Library staff to retrieve these items), and when possible, publishing these materials so that they are available to anyone with internet access. This soft launch prepared us for what is now an all-hands-on-deck-but-in-a-socially-distant-manner digitization workflow.

Giao Luong Baker assessing folders in the DPC.

Since returning to campus for onsite digitization in late June, the DPC’s primary focus has been to perfect and ramp up this new workflow. It is important to note that the term “folder” in this case is more of a concept and that its contents and their conditions vary widely. Some folders may have 2 pages, other folders have over 300 pages. Some folders consists of pamphlets, notebooks, maps, papyri, and bound items. All this to say that a “folder” is a relatively loose term.

Like many initiatives at Duke Libraries, Folder Level Digitization is not just a DPC operation, it is a collaborative effort. This effort includes RLRS working with instructors and patrons to identify and retrieve the materials. RLRS also works with Rubenstein Library Technical Services (RLTS) to create starter digitization guides, which are the building blocks for our digitization guide. Lastly, RLRS vets the materials and determines their level of access. When necessary, Duke Library’s Conservation team steps in to prepare materials for digitization. After the materials are digitized, ingest and metadata work by the Digital Collections and Curation Services as well as the RLTS teams ensure that the materials are preserved and available in our systems.

Doing this work in the midst of a pandemic requires that DPC work closely with the Rubenstein Library Access Services Reproduction Team (a section of RLRS) to track our workflow using a Google Doc. We track the point where the materials are identified by RLRS, through multiple quarantine periods, scanning, post processing, file delivery, to ingest. Also, DPC staff are digitizing in a manner that is consistent with COVID-19 guidelines. Materials are quarantined before and after they arrive at the DPC, machines and workspaces are cleaned before and after use, capture is done in separate rooms, and quality control is done off site with specialized calibrated monitors.

Since we started Folder Level digitization, the DPC has received close to 200 unique Instruction and Patron requests from RLRS. As of the publication of this post, 207 individual folders (an individual request may contain several folders) have been digitized. In total, we’ve scanned and quality controlled over 26,000 images since we returned to campus!

By digitizing entire folders, we hope this will allow for increased access to the materials without risking damage through their physical handling. So far we anticipate that 80 new digital collections will be ingested to the Duke Digital Repository. This number will only grow as we receive more requests. Folder Level Digitization is an exciting approach towards digital collection development, as it is directly responsive to instruction and researcher needs. With this approach, it is access for one, access for all!

Uncategorized

Inspirations and Resolutions for 2020

Image January 13, 2020 Giao Baker 1 Comment

Happy New Year from all of us at the Digital Production Center! In this pictorial posting, I figured we should start the New Year right with some images and collections that are inspiring, funny, and just stir my heart. It begins with “The Future Calls!”

I went down the “future” rabbit hole and stumbled upon Martin Luther King’s “The Look to the Future”:

And came upon this lovely image:

YES! THE FUTURE IS MY OWN MAKING!! And with that I came up with some resolutions!

Efficiency is important!

Maybe 5 minutes is a bit ambitious, but this will be good for my schedule and good for the environment. It’s good to have goals.

Exercise More! I definitely felt more inspired to hit the gym after seeing these images from the Anatomical Fugitive Sheets.

Learn about fashion, art, and architecture with Barbaralee Diamonstein-Spielvogel!

Self-care! This one-page advertisement from the Broadsides and Ephemera Collection of a Hot Springs spa sure is enticing!

This picturesque image from Reginald Sellman Negatives collection (which is predominantly of a family taking hikes, camping, and roadtripping!) made me quite envious. Why yes, I’d love to take a hike in a corseted dress!

And speaking of family activities, the Memory Project and Behind the Veil collections reminded me that I really need talk to my parents and other family members more to gather and document their stories.

Why not pick up a foreign language?

Support a cause!

Spend more time with my kids! They grow up so quickly.

Lastly, and probably most importantly, VOTE!

So…what are your resolutions? And don’t tell me 300 ppi!

Uncategorized

Giao’s Whirlwind Experience as an ARL-LCDP Fellow

October 24, 2019 Giao Baker

The Association of Research Libraries’ Leadership and Career Development Program (LCDP) just recently completed the capstone institute for the 2018-2019 cohort. As a member of that cohort, called “The Disruptors,” I wanted to showcase the program. First of all, it was a year-long program that consisted of an orientation, two institutes, a visit to my career coach’s institution, and a capstone institute.

The Disruptors included librarians who hail mostly from ARL member institutions from all over the country and Canada. The program is intended for librarians of color who are mid-career and are interested in leadership development. The ARL LCDP was an eye-opening experience – one that gave me perspectives from my cohort that I would have never gleaned otherwise, one that allowed us to learn from each other’s challenges and successes, and one that has given me a cohort that I can always rely upon as I go through my professional journey.

I’ll start from the beginning. The orientation in Washington DC was an opportunity for the 24 of us to get to know each other, to establish learning expectations for ourselves and each other, and to plot our journey as a group. We listed topics that we’d like to explore together (i.e. strategic planning, open access, fundraising etc.), and explored the idea of leadership together. Mark Puente, the Director of Diversity and Leadership Programs at ARL, and DeEtta Jones moderated this and many of our discussions (in person and online). What a fantastic duo Mark and DeEtta were – they make facilitation and instruction look easy!

The first Leadership Institute was hosted by The Ohio State University Library. Ohio in the middle of December was a truly invigorating experience. I learned a great deal about all kinds of management issues, including emotional intelligence and conflict resolution, and had opportunities to hear from library leaders such as Damon Jaggars, John Cawthorne, Jose Diaz, Deidra Herring, and Alexia Hudson-Ward. We also received a fantastic tour of their newly renovated flagship Thompson Memorial Library. This library reminded me of the Roman god, Janus, with two faces – one that looked to the past and another that looked to the future. One side of the library had a more traditional façade, consistent with the campus’s more stately frontages, and the other side had a modern look, built primarily with concrete, metal, and glass. What an amazing building that seamlessly combined their vibrant traditions with ambitious modernity. My career coach, Eileen Theodore-Shusta, from Ohio University, even drove up to meet me for dinner in Columbus, Ohio! What a treat it was to have met my career coach so early in the process! The company and the food were fantastic. It was such a hoot to have frozen custard in the middle of winter!

Interior view of the Thompson Library. Image by Brad Feinknopf via Elledecor.com

The second Leadership Institute was hosted by the University of Alberta, in Edmonton, Canada. What a lovely sight to see the Canadian plains in full bloom during May. Interestingly too (since I had never visited Canada at this time of year), the sun didn’t set until 10:00 pm! That was a slightly crazy insomnia-inducing experience. This Leadership Institute was facilitated by Kathryn Deiss and Melanie Hawks. As one of the founders of the Minnesota Leadership Institute, Kathryn shared her experiences and thoughts on diversity, equity, and inclusivity. We also learned a great deal from University of Alberta Libraries’ University Librarian, Dale Askey, and his professional journey. Preparation, perseverance, ambition, and risk-taking. All those words, and some more, crystallized my impression of that conversation.

View of the Kairos Blanket exercise. Image from kairosblanketexercise.org

The stand-out experience of this institute, I believe, was the Kairos Blanket exercise. This was an immersive exercise that the entire cohort participated in. We began with a full house and quickly saw members of our group expelled from our respective lands either by death, disease, or governmental mandates (of course this was all pretend, but it was still quite striking). The group also read out loud the past experiences of First Nation Communities. To hear these stories of resilience against systematic violence and loss uttered by voices from the cohort members, was stark and emotional. This link provides more information about the program. The Kairos Blanket exercise, along with revelations on the Canadian government’s approach towards reconciliation with First Nation communities (aka Native Americans in the US) were deeply informative.

There were several highlights in the program beyond the events that we attended. Each LCDP Fellow underwent a Leadership Practices Inventory, a 360 assessment of our leadership skills. This assessment involved our reporting officer, our colleagues, and our direct reports. This was an incredibly enlightening experience, as many of us had not undergone such a review of this detail before.

Giao with her Career Coach, Eileen Theodore-Shusta, at Ohio University.

Also, each LCDP Fellow was paired up with a Career Coach – a librarian in a leadership role – who provided us insights into leadership and administration. As part of this program, the Career Coach would host their fellow at their institution. I had the wonderful opportunity to be paired with Eileen Theodore-Shusta of Ohio University. As the Director of Planning, Assessment, and Organizational Effectiveness at Ohio University, Eileen provided me valuable insights into library administration and management from a Human Resource perspective. What a fantastic visit to the beautiful Ohio University campus as well. I visited their Archives, Special Collections, Digital Archives, and even perused their Southeast Asia Collection.

Another integral piece to the LCDP experience was the Equity Toolkit. In between the institutes, we had webinars and lessons from the Equity Toolkit, created by DeEtta Jones and Associates. This Toolkit included modules on Cultural Competence, Bias in the Workplace, and The Inclusive Manager. Using a combination of videos, text, quizzes and reflections, the Equity Toolkit was chock full of information and revelations. Also, this portion of the program included webinars where LCDP fellows and their career coaches were invited , as well as their supervisors, and the up-line administrators. The objective was to not only “preach to the choir”, but to include allies and influential voices in the discussion.

At last, the Capstone Leadership Institute in Washington DC, was the finale as we said our goodbyes. The Capstone was also a new beginning as we adopted our moniker, The Disruptors. We attended the ARL Directors’ evening reception and sat alongside library directors in the Fall ARL Association meeting. Jennifer Garrett, Director of Talent Management at North Carolina State University, eloquently highlighted the ARL LCDP experience to these Library Directors, and Elaine Westbrooks, the University Librarian of UNC Chapel Hill’s Library, spoke about her time as a career coach and perfectly bookended the speech with her memories as a former ARL LCDP fellow. After all the celebrations, we reconvened, reminisced, and planned for the challenges and opportunities before us.

The 2018-2019 ARL LCDP cohort in Ohio University. Image from arl.org.

How do we continue this journey? One step at a time. With each other.

Thank you to my former dean, Catherine Quinlan at the University of Southern California, and Duke University Libraries for your support and encouragement. It is on the shoulders of giants (and forward thinking institutions) that I see the world of great challenges and opportunities before me.

Announcements

Join our Team!

July 24, 2019 Giao Baker

Do you have photography skills? Do you want to work with cultural heritage materials? Do you seek a highly collaborative work environment dedicated to preserving and making rare materials digitally available? If so, consider applying to be the next Digitization Specialist at Duke!

The Digitization Specialist produces digital surrogates of rare materials that include books, manuscripts, audio, and moving image collections. The ideal candidate should be detail-oriented, possess excellent organizational, project management skills and an ability to work independently and effectively in a team environment. The successful candidate will join the Digital Collections and Curation Services department and work under the direct supervision of the Digital Production Services manager.

The Digital Production Center (DPC) is a specialized unit dedicated to creating digital surrogates of primary resource materials from Duke University Libraries. Learn more about the DPC on our webpage, or through our department blog, Bitstreams. To get a sense of the variety of interesting and important collections we’ve digitized, immerse yourself in the Duke Digital Collections. We currently have over 640 digital collections comprising of 103,247 items – and we’re looking to do even more with your skills!

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.

Duke’s hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit package, which includes traditional benefits such as health insurance, dental, leave time and retirement, as well as wide range of work/life and cultural benefits. More information can be found at: https://hr.duke.edu/benefits. For more information and to apply, please submit an electronic resume, cover letter, and a list of 3 references to https://library.duke.edu/about/jobs/digitizationspecialist. Search for Requisition ID #4778. Review of applications will begin immediately and will continue until the position is filled.

Collections, Digital Collections

My Family Story through the Duke Digital Collections Program

March 22, 2019 Giao Baker 2 Comments

Hello! This is my first blog as the new Digital Production Service Manager, and I’d like to take this opportunity to take you, the reader, through my journey of discovering the treasures that the Duke Digital Collections program offers. To personalize this task, I explored the materials related to my family’s journey to the United States. First, I should contextualize. After migrating from south China in the mid-1800s, my family fled Vietnam in the late 1970s and we left with the bare necessities – mainly food, clothes, and essential documents. All I have now are a few family pictures from that era and vividly told stories from my parents to help me connect the dots of my family’s history.

When I started delving into Duke’s Digital Collections, it was heartening to find materials of China, Vietnam, and even anti-war materials in the U.S. The following are some materials and collections that I’d like to highlight.

The Sidney D. Gamble Photographs offer over 5,000 photographs of China in the early 20^th century. Images of everyday life in China and landscapes are available in this collection.The above image from the Gamble collection, is that of a junk, or houseboat, photographed in the early 1900s. When my family fled Vietnam, fifty people crammed into a similar vessel and sailed in the dead of night along the Gulf of Tonkin. My parents spoke of how they were guided by the moonlight and how fearful they were of the junk catching fire from cooking rice.

The African American Soldier’s Vietnam War photograph album collection offers these gorgeous images of Vietnam. This is the country that was home for multiple generations for my family, and up until the war, it was a good life. I am astounded and grateful that these postcards were collected by an American soldier in the middle of war. Considering that I grew up in Los Angeles, California, I have no sense of the world that my parents inhabited, and these images help me appreciate their stories even more. On the other side of the planet, there were efforts to stop the war and it was intriguing to see a variety of digital collections depicting these perspectives through art and documentary photography. The image below is that of a poster from the Italian Cultural Posters collection depicting Uncle Sam and the Viet Cong.

In addition to capturing street scenes in London, the Ronald Reis Collection, includes images of Vietnam during the war and anti-war effort in the United States. The image below is that of a demonstration in Bryant Park in New York City. I recognize that the conflict was fought on multiple fronts and am grateful for these demonstrations, as they ultimately led to the end of the war.Lastly, the James Karales Photos collection depicts Vietnam during the war. The image below, titled “Soldiers leaving on helicopter” is one that reminds me of my uncle who left with the American soldiers and started a new life in the United States. In 1980, thanks to the Family Reunification Act, the aid of the American Red Cross, and my uncle’s sponsorship, we started a new chapter in America.

Perhaps this is typical of the immigrant experience, but it still is important to put into words. Not every community has the resources and the privilege to be remembered, and where there are materials to help piece those stories together, they are absolutely valued and appreciated. Thank you, Duke University Libraries, for making these materials available.