I understand the need for certain controls on the computers to the left of the reference desk (both the stand-up and seated stations). But some of the restrictions make researching on them a pain.
First of all, not being able to right-click on links to open them in a new window is very inconvenient because, most of the time, you are working from a long list of citations. So as not to lose your place or even the page altogether, you want to open a certain item in a different window. But the administrative settings on the computers won’t allow this.
So, to circumvent, you can try to go to the File menu and open a new window manually. But that option is also turned off by administrators. So, you can just open a new IE session – but it still doesn’t help because you can’t even right-click on the cite or web address to copy it to the new IE session.
It really is prohibitive and slows down the research process. Furthermore, some research pages are set as forms, so if you hit “Back” after a certain amount of time, you can’t bring back up the search results.
Lastly, several of the web databases try to open results in a new window. In Academic Index, there is even an option to search the Duke Library for the cite you’ve found. But neither of these works because the administrative settings won’t allow a new window to open. So a convenience tool that Academic Index has provided is utterly useless when using it from Perkins.
Please lessen the severity of the administrative settings on these computers. I understand the need for security, but just instituting a blanket restriction makes this more difficult for those using the library. Allow the right-click menu, allow the File menu option to open a new window and please allow IE to open links in a new window if the page asks for it.
ANSWER PERSON RESPONDS: The open new window option should be working on the library computers. If it isn’t, Systems Support needs to know which ones are not set correctly. Let the Reference Staff know where you have encountered the problem, and they will notify Systems Support.
Thanx!
Update 3/20/03: The machines have been fixed, but right clicking is still not an option–too many administrative & security issues at this point.