For some reason, I am unable to use the BARD service from home–says NETSCAPE unable to recognize Proxy server. Can this be fixed?
ANSWER PERSON RESPONDS: Usually the problem is that you don’t have your proxies set in Netscape (or whatever interface you are using). This is also necessary if you are using any of our subscribed databases and are not coming in through DukeNet–the system needs to verify that you are an authorized user.
OIT has instructions on how to set the proxies: http://www.oit.duke.edu/remote_access/proxy.html.
As you can imagine, this is a difficult problem to work out via e-mail, much less the normally elegant communications of the Answer Person. As with any of the your information access needs, I suggest you call the ever helpful people at the Reference Desk (660-5880) for expert, one-on-one assistance.