Are there ever any bad questions that you refuse to answer? I hope this wasn’t a bad question…
ANSWER PERSON RESPONDS: Spam sent to the online suggestion book (e.g., book announcements) are deleted. Some rude comments about library staff may be ignored, although these are rare and AP may attempt to gently remind the nasty person to take a deep breath and put things in perspective. To maintain civility, the “answer” to a bad question/comment just might address its style and not its content. Usually, AP likes to publicize an insulting or rash comment to make the writer look as dumb as possible.