Category Archives: Projects

– one-time, non-routine processing
– cleanup
– grant funded
– analysis

Introducing the E-Resources Access & Troubleshooting FAQs

Earlier this year, Amelia Rodarte and Zhaneille Green began a project to create an E-Resources Troubleshooting FAQ knowledge bank. They decided to make a resource for Duke University Libraries (DUL) front-facing library staff who troubleshoot e-resource access issues of varying complexities.

E-Resources Access and Troubleshooting FAQ Homepage

 

How did we start?

We conducted research to see what DUL troubleshooting resources existed, what type of tools other academic institutions used, what existing literature stated, and what the previous findings of DUL access and discovery working groups were. We also wanted to hear from our colleagues, so we sent out surveys and conducted interviews, which helped us decide on the type of questions and issues that affected our patrons and library staff. After synthesizing our research, qualitative, and quantitative results, we selected the best available tool for our project.

Our tool of choice was the previously untouched Springshare LibAnswers FAQ tool. It allowed us to create an internal staff knowledge bank  of questions and answers to solve common and uncommon e-resource questions and issues. We’ve also assigned topics and keywords to each FAQ so users can search for what they need.

IR Troubleshooting Meme

Why make it?

In the world of e-resources, our access can be affected by who owns what, how long we’ve licensed a resource, whether we keep any access to a resource if we stop renewing the license, etc. We created this resource because while Duke University is affected by the usual suspects, it also has its own e-resource access nuances.

 

Currently, the FAQs with the most views are:

You will notice that all four cover general access information and specific access nuances. Our entire list of FAQs is a mix of e-resource information and Duke-specific access issues. We wanted to demystify some aspects of e-resources for our colleagues. For example, some librarians might not be aware that DKU patrons lost access to specific resources after licensing negotiations.

Use Cases

Here are some different ways DUL library staff can use our FAQ resource for:

  • Troubleshooting e-resource access issues
  • Adding it to new staff orientation packets
  • Referring to it for current information on access changes

Where do we go from here?

We have a maintenance plan to update our FAQs. Amelia and I plan to review our FAQ list every six months. We will also keep adding new FAQs and updating the current ones when needed throughout the year.

Where can you find it?

You can find the E-Resource Access FAQs at Electronic Resources & Serials Acquisitions – Collections Services.

A Day in the Life: Alaina Economus

A person with short brown hair and glasses, wearing headphones, smiling while holding a cat
Alaina and Simon

Hello! My name is Alaina Economus, and I am the Slavic Language Resource  Description Intern in the Resource Description Department.

I came to Duke University Libraries in August of 2022, three months after graduating from Smith College in Northampton, Massachusetts, and simultaneous to beginning my MSLS at UNC-Chapel Hill. I majored in History and Russian, Eurasian, and Eastern European Studies as an undergraduate, and thought this position would be the perfect combination of my Russian language skills and my passion for library and information science. I interviewed for the internship in my dorm room at Smith (College) and thought how serendipitous it would be to begin a new chapter of my life also at Smith (Warehouse)!

When I first arrived at Duke, we had a significant backlog of Slavic language monographs that had been sent to us for original cataloging. Most of the items had not been looked over following their referral. With direction from my supervisors, Jessica Janecki and Natalie Sommerville, I spent the first couple of months looking up every item in OCLC Connexion and sorting them into different categories based on the language of the text and their “problem”; some had no record in OCLC, others had no call number assigned, and others had records with poor copy. Throughout this process, I was able to send many items to circulation, which cleared up a lot of much-needed space.

Now that the backlog has been sorted, I spend much of my time cataloging books from each specific category. This past spring, I decided to focus on Ukrainian-language materials with poor copy or no call number . It felt like something small I could do to support the promotion and accessibility of Ukrainian language and culture. I really value working with these materials, and hope that I am doing them justice.

This experience inspired me to conduct a collections analysis of the Ukrainian-language collection at Duke with Dr. Ernest (Erik) Zitser, Librarian for Slavic, Eurasian, and East European Studies. While it was originally just for a field experience course for my degree, I’ve been able to present the analysis at the TRLN Annual Meeting this past summer, and I’ll be presenting the full analysis at the Ukrainian Studies Conference this month. It has been such an enriching experience to work with these materials both for this project and for my work at Smith Warehouse.

Growing my cataloging skills has been one of the best parts of my experience in Resource Description. A year ago, I knew almost nothing about call numbers, subject analysis, or authority records. Now, I spend most of my time determining if the monographs I work with have accurate description that will make them accessible to patrons. It’s a big responsibility, but I love it! I am hoping to pursue a career in cataloging once I have completed my MSLS degree.

When not at work or in class, I enjoy reading, cross-stitching, traveling, and spending time with my friends, my partner Abbie, and my cat Simon (pictured).

Making the Most of HathiTrust’s Emergency Temporary Access Service (ETAS)

At the end of March, HathiTrust announced that one of the ways they are responding to the widespread closures of libraries is to launch their Emergency Temporary Access Service (ETAS) to allow the circulation of millions of digital copies of books now locked up in library stacks. Even those digital books that are still in copyright which under normal circumstances are not available. This is very exciting to those of us whose regular job duties include getting resources into the hands of patrons. Most of us in Technical Services have that mission at the core of our jobs, even though we do not work directly with patrons providing reference or instruction.

After HathiTrust outlined parameters of the ETAS with representatives from member institutions on April 2nd, 2020, an announcement went out to the Duke Community letting everyone know to look for the “Temporary Access” button on HathiTrust’s site, which gives us access to view one page at a time for in- copyright materials of which DUL holds a print copy.

Cory Lown and I quickly started communicating on how we could improve access for our patrons. Because the Hathi BibAPI is already in use for the Books & Media catalog for open access materials, we considered that avenue. Initially, there was not enough metadata available to us to reliably determine which digital books are available through ETAS. So, I started to strategize on how to add records to our Aleph ILS and communicated with our colleagues at UNC-Chapel Hill to determine if their method would work for us. The number of records that would need to be created, though, was high at 1.3 million. That much new access for our patrons is great, but developing the process to get records in, and plan for getting them back out later when ETAS ended, meant that loading records into Aleph was going to be very time consuming.

On April 8th, HathiTrust published an article on their website, “How to Add ETAS Records to Your Catalog” which discusses three ways to provide direct links to the digital surrogate of an institution’s holdings. After reading this article, investigating what our peers were doing, and searching for the information needed to succeed, I realized all of the methods described meant that we had to have access to the HathiFiles database, the Overlap Report for Duke, and authentication credentials so that patrons would be prompted to login with Shibboleth to prove they are Duke people.

I reached back out to Cory to discuss which of the three methods we should use; ultimately, we decided that a combination of two was best for Duke. So, Cory updated how we use the BibAPI to harvest data from a local store of the HathiFiles and Overlap Report to generate URLs that are embedded in records as they are displayed in the Books & Media Catalog.

So, as of April 17th, in addition to being able to search for materials directly in HathiTrust, as they had since April 2nd, patrons now see “View Online” links to the ETAS items directly in our catalog. This temporary access means that approximately 38% of our print holdings now have links to HathiTrust materials (this percentage includes the open access links that were available before making this change).

Here is an example record that shows a “View Online” link: https://find.library.duke.edu/?utf8=%E2%9C%93&search_field=all_fields&q=D02036262L

With teaching, learning, and research activities now having to be done remotely I expect we will continue to look for ways to help our users gain the most effective access we can manage under the circumstances.