Library Hacks has blogged about Zotero before, and it continues to develop into an interesting and useful citation management tool. Unlike EndNote or RefWorks (both of which are freely available to Duke users under a campus site license), Zotero is an open source application, freely available to all. Currently it works only as a Firefox plugin, but plans are in the works for Zotero Everywhere which will be browser-independent.
The Libraries are beginning to offer workshops (such as this one for English and Literature graduate students) and will continue to explore ways to support Zotero users. How can we best help you to explore research tools like this one? Give it a try and leave a comment to let you know your thoughts!