Help Us Help You. Take the Perkins Library Customer Service Experience Survey!

Guest post by Brandon Britt, Access Services Librarian, and Annette Tillery, Perkins Service Desk Supervisor

The Duke University Libraries are highly invested in ensuring that the services and experiences we offer to all who visit us at our Service Desk are as responsive to user feedback as possible. 

Examples of this work are our Biennial User Satisfaction Surveys, a study on the needs and experiences of Black students at Duke, and efforts to gain insight on the needs and experiences of first-generation students at Duke.  

In building on our tilt towards actively listening to the ones for whom we come to work daily, we welcome you to provide us with feedback on your visits to Perkins!  

The Perkins Library Customer Service Experience Survey is a short, 3-minute survey which allows you to give feedback on your time engaging with the people and resources in the building. We welcome constructive remarks about your time in the building! 

Simply click the survey link above or scan the QR code when you see these signs around Perkins Library.  

For more information about this survey, please contact Annette Tillery at or Brandon Britt at