Here in the Libraries, we’re always trying to up our game. That’s why every two years we invite Duke students to take part in a brief user survey to help us better understand their experiences and thoughts on library spaces, collections, and services.
The survey takes no more than 5 minutes to complete and will remain open between now and February 12, 2020.
As a special thank you for participating, all student respondents will be entered into a raffle for a $150 Amazon gift card.
When libraries and students work together, everybody wins. Take a look at some of the improvements we’ve made over the last four years as a direct result of our user surveys.
Changes We Made in Response to Our 2016 and 2018 User Surveys
- Oasis Perkins: You asked for a space to relax and de-stress. We worked with DuWell to develop Oasis Perkins on the fourth floor of the library.
- Prayer & Meditation Room: You asked for a private place to pray and meditate while in the library. We converted a study room into a space for quiet reflection.
- Hot/cold water dispensers: You asked for access to hot filtered water 24/7. We added two hot/cold water dispensers to Bostock (floor 3) and Perkins (floor 4).
- Increased textbook lending: You asked for more textbooks to be available from the library. We purchased textbooks for the 100 highest enrollment classes at Duke and made them available for three-hour checkout at the library.
- Coffee vending machine: You asked for access to coffee 24/7. We added a coffee and hot beverage vending machine to the lounge in The Edge.
- Office supplies vending machine: You asked for easy access to important supplies like whiteboard markers and charging cables. We stocked a vending machine in The Edge with school supplies.
- Better signage for reservable study rooms: You asked for clearer policies so you know when to reserve a room and when you can drop in without advance planning. We revamped our room reservation policy and added eye-catching signage to study rooms.
- Clearer policies for study spaces: You asked for noise norms so you know where to go when you need to get work done. We added colorful signage to indicate which floors are for gabbing and which are for stuff done.
- E-newsletter: You asked for more info about library events and research tools. We developed a regular e-newsletter, chock full of handy tips and interesting tidbits about library exhibits, programs, collections.
- Inclusive spaces statement and signage: You asked for visible confirmation that Duke Libraries are open to everyone. We worked with students to develop an Inclusive Spaces Statement and created “Libraries are for everyone” buttons for staff to wear and posted signs in Lower Level 2.
- Quiet study zones, food-free spaces: You asked for quiet study zones and spaces where food is not permitted. We designated distraction-free spaces and added signage.
- Lower Level 2 improvements: You asked for a better vibe in Perkins Lower Level 2. We replaced the carpet, changed the paint color, and added brighter lighting.
- Better WiFi access on the patio: You asked for more study spaces with natural light. We enhanced WiFi access on the patio outside Perkins & Bostock so you can study in the sunshine.
Feedback is what helps the Libraries grow, and the more input we get, the better we’ll be able to renovate, rethink, and improve.
So please, take a couple minutes of your time to complete the 2020 survey—and thank you for your help in making the Duke University Libraries a better place.