Oh my, Zotero has proven helpful and nightmarish. There is no real support when a person runs into a snag that they don't know how to handle. It's over the top frustrating because what we entrust to zotero is so valuable. You say you want to help those using Zotero, please provide me with a contact e-mail so that I can dig myself out of this hole. Thanks, MC. hosea3@aol.com