Meet Information Technology Services: Core Services

Information Technology Services

Duke University Libraries

Meet our staff

Core Services

Core Services manages much of the day-to-day operations for staff, student, and patron computing within Duke University Libraries. We’re responsible for workstation support and management, AV and public scanning, system and application administration, project management, and management of our Integrated Library System. Our staff also act as liaisons to OIT, TTS, and external partners to ensure that DUL systems are well-integrated and supported.

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John Pormann

 

 

 

 

 

Name:   John Pormann
Position:   Head, Core Services
Years at Duke:   24-ish

What I do at Duke:   I manage the Desktop Support, Specialized Computing Support, Server Support, and Discover Services teams.  A lot of what I do is interfacing with other DUL units to make sure we’re providing the right technology to get the work of the Library done.

If I had $5 million, I would:  travel around the world

My first ever job: Pizza Hut, in the kitchen cooking pizzas

My dream job: definitely not Pizza Hut!

If someone wanted to start a conversation with me they should ask me about: my daughters, Libby (5) and Kate (20 mo); I’m slowly becoming an expert on the color pink, all things princess, and My Little Ponies

What I love about Duke:  The people.  It’s a great atmosphere, there’s always something new going on, the research that goes on here is amazing, I love being a part of that!

When I’m not at work, I like to:  relax with my family

A Movie I like:  any of the Iron Man movies (he was my favorite comic book character growing up, I even have a beat-up copy of issue #19)

A unique thing in my office:  small Eeyore stuffed animal; he was my favorite Pooh character growing up, though I’m not so sure what that says about me

An interesting/memorable day at work for me:  We were getting ready to install one of the first dedicated cluster computing environments at Duke – this was somewhat exciting back in 1999 – and when the equipment arrived, it had clearly been dropped off the back of the truck, the front glass panel was shatterred, the 3” thick steel frame was actually bent, and they had then picked it up with a forklift which gouged the sidepanel. This was over $100,000 worth of equipment and we had to figure out how to get it fixed!

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Dorothy

 

 

 

Name: Dorothy Coletta
Position: Section Head, Desktop Support
Years at Duke: 15

What I do at Duke: translate technology into English.

If I had $5 million, I would: buy everyone in the library all the technology they want.

My first ever job: counter clerk at McDonald’s.

My dream job: I’m in it!

If someone wanted to start a conversation with me they should ask me about: yoga

The best advice I ever received: rub screws on a bar of soap before screwing them into the wall.

What I love about Duke: Cameron.

When I’m not at work, I like to: be outside.

If I could have one superpower, it would be: being able to focus despite the commotion around me.

A Movie I like: Brainstorm and Beasts of the Southern Wild.

Something most people don’t know about me:I’ve met both Mother Teresa and Jane Goodall, two of my top role models.

A unique thing in my office: Library party posters that make my cube as beautiful as a museum.

An interesting/memorable day at work for me:all days are interesting because technology is always changing and the people in the library are fascinating to talk to.

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Name:  Terence Bailey
Position: IT Analyst
Years at Duke: 1

What I do at Duke: I support the end users software and hardware needs.

My first ever job: I provided roadside environmental cleanup in Rock Creek Park as part of the DC Summer Youth Employment Program.

My dream job: basketball coach.

If someone wanted to start a conversation with me they should ask me about: the Washington Redskins and it would be a depressing conversation regarding the futility of my favorite football team.

The best advice I ever received: work smart, not hard.

What I love about Duke: being part the diverse workforce that supports a world-renowned University.

If I had $5 million, I would: pay off debts, invest wisely, set aside college tuition for my children, start a basketball program with heavy emphasis on skill-development and have my Wife run the education component of the program.

When I’m not at work, I like to: spend quality time with my family, watch Redskins games and study/coach basketball.

If I could have one superpower, it would be: the power to provide health to those that are ailing.

A Movie I like: Forrest Gump.

Something most people don’t know about me: I caught a pass from Joe Montana while mimicking ‘The Catch’ to Dwight Clark in the end zone.

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Name: Chris
Position: IT Analyst
Years at Duke: 1

What I do at Duke: Drink lots of coffee! While I support the end user’s software and hardware needs, enhance automation and explore the uses of VDI for the Library.

My first ever job: McDonald’s

The best advice I ever received: just because its right doesn’t make it easy.

What I love about Duke: I love the campus, the Duke Gardens and the awesome work environment.

A Movie I like: Office Space

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Karen

Name: Karen Newbery
Position: Section Head, Discovery Services
Years at Duke: 21

What I do at Duke: I support the integrated library system for Duke – the system that allows library material to be bought, described and circulated for Duke’s patrons.

If I had $5 million, I would: I would have a craft store and a staff at home so I could spend time doing what I want and not keeping up with the chores at home.

My first ever job: I got my first job at a Walgreens at a mall in Omaha with some friends from high school. We had a great time working together! I’ll still help “face” a shelf or put something back where it belongs in a retail store today.

My dream job: Being a full-time crafter.

If someone wanted to start a conversation with me they should ask me about: My son or my cats. I could regale you for hours on either subject!

The best advice I ever received: “It doesn’t matter what your degree is in, as long as you have a degree.” My Father

What I love about Duke: I love all the people I’ve worked with. They both challenge me and keep me sane.

When I’m not at work, I like to: Family is really important to me, so you’ll find me spending time with mine. I also run and do lots of crafts.

If I could have one superpower, it would be: To cure cancer. Stupid cancer.

A Movie I like: One of my favorite movies is Top Secret. I also really like Shawshank Redemption and Oh Brother, Where art thou?

Something most people don’t know about me: I’m really an introvert. Really!

A unique thing in my office: My counted cross stitch puzzle. Put together by Glenda Lacoste and her crew in the copy center years ago. I love it because I love cross stitch and it’s so colorful.

An interesting/memorable day at work for me: When I manage to make it through the entire day without blowing anything or anyone up.

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Jeff

Name: Jeff Fleming
Position: Analyst, IT, Sr – Discovery Services
Years at Duke: 7

 What I do at Duke: ILS and whatever else needs to get done.

If someone wanted to start a conversation with me they should ask me about:  Talk to me about my twin girls.

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Name: Matthew Harrington
Position: Analyst IT,  Discovery Services
Years at Duke: < year

What I do at Duke:  Help manage ILS-related configuration tables and custom reports

If I had $5 million, I would:  Pay off debt, help out family, and invest in my neighborhood/community

My first ever job:  Cutting grass (age 11-13)

My dream job:  Film reviewer/columnist (preferably pre-internet)

If someone wanted to start a conversation with me they should ask me about:  Film history, electric cars, Hokie football, or best places to eat in (or out of) the Triangle

The best advice I ever received:   “You should apply for a job in the library.”  –mom, freshman year at Virginia Tech

What I love about Duke:  Campus is beautiful and staff are friendly

When I’m not at work, I like to:  Travel, play pool, try new restaurants, and watch film

If I could have one superpower, it would be:  Global cooling

A Movie I like:  Ingmar Bergman’s Wild Strawberries

Something most people don’t know about me:  I spent a few months in law school before entering a doctoral program.

A unique thing in my office:  Serials Specialist award given to me at the 2015 NASIG Conference

An interesting/memorable day at work for me:  First day teaching a college composition course

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Name: Paul Wilshire

Position: IT Analyst

Years at Duke: 10

What I do at Duke: I work with Library Desktop Support to provide internal computer support to the Duke Library staff.

If I had $5 million, I would: Buy a nice Cabin in the Mountains, retire early

My first ever job: Library Page in Public Library System

My dream job: Working with Dolphins

If someone wanted to start a conversation with me they should ask me about:Anything?

The best advice I ever received: Do what you love and the money will come.

What I love about Duke: Work environment

When I’m not at work, I like to: Interact with My Kids, read, watch movies, travel, and hike

If I could have one superpower, it would be: Teleportation

A Movie I like: Gattica

Something most people don’t know about me: I like to scuba dive

A unique thing in my office: Butterfly picture of my daughter

An interesting/memorable day at work for me:My first day at work when I saw all the computer junk that no one had surplussed.

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Derrek

 

 

 

 

Name: Derrek Croney
Position: IT Analyst
Years at Duke: 5

What I Do At Duke: Drink lots of coffee!

And I manage the Libraries’ application servers, manage the Libraries’ public and intranet websites, serve as the Libraries’ liason with the central Office of IT, and occasionally write PHP, Ruby and Java code.

That, and drink lots of coffee!

If I had $5 million, I would… Have a wife who now had $5 million, and I would enjoy coming to work at Duke each day.

A Unique Thing My Office: A photograph of me posing next to the “Nature Boy” Ric Flair.

The Best Advice I Ever Received: The first ‘IT Director’ I worked under once told me (in the deepest “southern drawl” known to man), “If you don’t like how something is going, wait six(6) months and things will change.”

What I love about Duke: Getting away to the Duke Gardens to decompress and unwind.

A Movie I Like: Tombstone

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jackhill

Name: Jack Hill
Position: IT Analyst
Years at Duke: 2

What I do at Duke: I do systems administration for the ILS and Repository projects. I try to configure the computers so that other people can do their work easier. Both of those projects are collaborations with people from around the world trying to solve the same problems.

My first ever job: I was a lab technician in a genotyping lab at UNC.

If someone wanted to start a conversation with me they should ask me about: Free Software and the Haskell programming language.

When I’m not at work, I like to: Do even more things with computers. I’m a board member of the Internet Hosting Cooperative (hcoop.net).  I do other things as well, like make and consume food, amateur radio, and ultimate (Frisbee™).

Something most people don’t know about me: I am a Durham native.

A unique thing in my office: A real chalk board and a model-m keyboard.  Just because I’m a technologist doesn’t mean that I don’t see the value in older ways of doing things. I also have a “Notable Women in Computing” poster that was authored in part by Duke’s own Dr. Susan Rodger.

My favorite charities: Software Freedom Conservancy and Catholic Relief Services. Both empower people in different ways.

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